Some level of conflict at work is unavoidable. Whether you need support and understanding to address the circumstances surrounding a dispute or mediation between involved employees, our team of experienced HR professionals can work closely with you to understand the issues at hand and carefully guide all parties towards a resolution.
We can assist you with holding investigations and disciplinaries, ensuring that all relevant legislation and guidelines are followed to protect your business. Our HR experts can also help you develop effective policies to help with future workplace conflict resolution. Whatever conflict you are experiencing, we are here to help.
Typically, managers don’t have the relevant skills to manage severe conflicts. Therefore, there’s a slight risk that the situation could escalate without a qualified intermediary present.
That’s where Trusted HR Ltd steps in.
Dealing with conflict resolution in a workplace
There are several steps Trusted HR Ltd take to solve and prevent workplace conflict, as detailed below:
Mediation in Conflict Resolution
Employee mediation and conflict resolution remain top of the list when managing workplace disputes. Having a neutral and experienced third party on board, such as Trusted HR Ltd, can make a huge difference when tensions arise.
We’ll help lead conversations where both parties feel comfortable enough to speak openly or simply offer expert advice and guidance. Our team is on hand to find a solution and support all individuals involved.
When we believe that a tailored HR mediation plan is the way forward, our team may suggest guided discussions, team-building activities, or conflict coaching to rebuild trust and communication. We also carry out on-site visits to your business premises to coach executives on the conflict-resolution skills needed for future dispute management.
Investigations and Disciplinaries
At Trusted HR, we can perform a full investigation as a service, but we can also assist managers in carrying out an internal investigation themselves - before advising on any kind of disciplinary action or next steps.
Our HR specialists are experienced in all UK employment laws, ensuring that every investigation follows the correct procedures (including compliance with the ACAS Code of Practice on Disciplinary and Grievance Procedures). In turn, this should give you peace of mind that Trusted HR is on hand to protect your organisation from potential tribunals.
We also offer conflict resolution coaching, should the investigation lead to warnings or dismissal, so that managers are aware of how to handle conflict.
Policy Development
At Trusted HR Ltd, we understand that preventing conflict is just as important as resolving it. That’s why we work with organisations to develop robust policies as a framework designed to minimise disputes. Our solutions include writing a clear code of conduct into your employee handbook and establishing formal grievance and conflict resolution procedures. In turn, all members of your organisation will be fully aware of how your organisation handles workplace disagreements.
Our team takes the time to tailor policies specifically to your organisation’s values and culture. We can draft all forms of legally compliant documentation, so that your organisation is prepared to manage disputes consistently.
Our HR Conflict Resolution services:
From carrying out investigations to offering conflict resolution courses, Trusted HR Ltd is here to support you at every stage.
By partnering with us, you can address workplace issues appropriately and with the support of our HR advice line. We offer three levels of outsourced HR support to assist with your organisation’s daily HR needs. Give us a call today to discuss how we can assist you.
If you are looking for ad hoc HR consultancy services to help support your business with conflict resolution, we can help. Our expert team will be happy to support you in managing the conflict to a successful resolution.
